Refund policy

RETURN POLICY
Returns must be requested within 21 DAYS of receiving the item. Return requests much be made here: https://returns.rtabrand.com/#/

All items must be returned in new/unworn condition with all original tags attached for return/refund consideration or authorization. All items purchased on sale are final sale and are not eligible for return or exchange. All returns must be returned in its original packaging and with all related accessories included. All refunds will be applied to the original payment method.

If you return a package that does not meet this criteria, it will be denied. all denied returns will not receive a refund and will be forfeited. Please note, original shipping fees are non-refundable.

For more information please contact our customer service department shop@rtabrand.com.

RETURN INSTRUCTIONS

Steps for Return:
1. Submit a return request here: https://returns.rtabrand.com/#/. within 21 days of receiving the item.

2. Return requests will be reviewed and responded to within 3-5 business days.

3. If approved, you will receive and RMA # and instructions for returning the item(s) to RTA

4. Once items are received back at our warehouse and confirmed to meet all return eligibility criteria you refund will be processed. (It can take an additional 7-14 business days for the refund to clear your bank and appear on your account.

When sending a return back please make sure you have a tracking number because we are not responsible if a package is lost or stolen in transit back to our headquarters. If the item is lost or stolen in transit we will not issue a refund.

Refunds will be processed within 3-5 business days upon receiving the return. You will be notified when the item is received and when we have processed the return. Depending on your bank the refund will process with 7-14 business days.

If you have any other questions or concerns regarding the return policy please email shop@rtabrand.com and we can assist you.