Returns and Shipping
YOU CAN INITIATE US RETURNS OR EXCHANGES HERE:
Please be sure to review our policy below.
What is your return policy?
Domestic and International Return Policy
Returns must be made within 21 days from when the order was placed. All items must be returned in original packaging, unworn and have all the original tags attached for return/refund consideration or authorization.
PROMOTIONAL DISCOUNT ITEMS
Additional discounts may not be applied to promotional items.
Promotional discount items may only be returned for an exchange or store credit, with a handling fee of $10 for sale exchanges.
SALE ITEMS ARE FINAL SALE
Damaged items upon receipt are returnable within the 21 day window for replacement or refund. For any damage related issues with your item purchased directly through our online store or store locations only, we are happy to help with a repair or replacement, if qualified and if possible. Damaged items not purchased directly from rtabrand.com or our store locations will not be considered for repair or replacement.
We recommend caring for your items by following our care label instructions within the garment. Genuine leather items must be professionally cleaned by a specialist.
If you return a package that does not meet this criteria, it will be denied. Denied returns WILL NOT receive a refund and will be forfeited and sent back.
Original shipping and insurance charges are non-refundable. All refunds will be applied back to the original payment method. Please allow several business days for your refund to appear on your statement as they are never immediate.
If you have any other questions or concerns regarding the return policy please email shop@rtabrand.com and we can assist you.
How do I return my order?
Domestic Return and Exchange Instructions
Please visit returns.rtabrand.com to submit a return request.
To initiate a return, you will need:
- Your order number
- Zip code
- Item(s) you are returning
- Reason for return
Upon approval of your return request, you will receive an email with an RMA, along with a pre-paid label for FedEx or USPS and instructions to send the item(s) back to RTA.
Please Note: RTA is not responsible for return packages lost or stolen in transit. Prior to drop off or pick up from FedEx/USPS, please be sure to securely package your return and obtain a receipt with tracking information. If the package is lost or stolen in transit back to our headquarters, RTA will not issue a refund.
This process can take up to 7 business days from the date your return tracking information shows delivered.
Exchanges will be processed when your return is received and assessed. We do not reserve any sizes or styles for exchanges. If an item requested for exchange has sold out before your return is processed, you will receive a refund. *Exchanges are only offered to domestic orders. *
Refunds will be processed after the item(s) are quality assessed by our warehouse staff. You will receive a notification once the return is received and when the refund has been processed. Depending on your payment method/financial institution, the refund will be processed within 7-14 business days after it has been issued.
International Return Instructions
We are currently not accepting international returns at the moment.
What are my shipping options?
Shipping fees and Delivery services
|
|
Rate per order |
Timeframe |
|
DOMESTIC STANDARD OVER $150 |
FREE |
3-5 Business Days* |
|
DOMESTIC STANDARD UNDER $150 |
$13.95 |
3-5 Business Days* |
|
INTERNATIONAL |
Via Global-e |
7-10 Business Days* |
*We do not ship on the weekend or U.S. holidays.
We will be closed for the following Holidays and will ship your order the following business day:
- Labor Day
- Thanksgiving Day
- Black Friday
- Christmas Eve (Christmas Day observed)
- New Years Eve (New Years Day observed)
- Fourth of July
Due to staffing shortages with delivery services, our overnight shipping option is currently unavailable. As a result, we are unable to provide overnight delivery at this time.
Shipping Restrictions: At this time, we do not offer delivery to PO boxes, APO/FPO or US Territories.
Signature Service: All orders are does to direct signature upon delivery.
Please Note: RTA is not responsible for orders lost, stolen, or damaged once it leaves our facility. We recommend ensuring your package is delivered to a secure location. We strongly encourage you to apply Corso at checkout to your shipment, which covers any damage or loss after it leaves our facility.
If you are having trouble locating your package, please file a claim with Fedex.
Shipping Insurance
We partner with Corso to provide hassle free solutions to issues during the shipping process outside of our control like lost, stolen, or damaged items. When these things happen, Corso helps you avoid going through the encumbered claims process with the carrier and causing delays in our ability to get a reorder out to you right away. If you have an issue with shipping and you purchased Corso simply go to app.corso.com. You will need your email and order # ready and Corso will make sure to get you taken care of right away! Again, RTA is not responsible for lost or stolen packages, so be sure to insure your order at check out by opting in to Corso.International Shipping
We are currently not accepting international orders at the moment.
When will my order ship?
How long does it take to process orders?
Orders are likely to ship the same day if placed between Monday through Friday before 4pm PST. During sale periods, orders may be delayed. If there is any pending availability and/or credit verification, most orders are shipped within 3-5 business days of purchase from our Los Angeles warehouse. Any order placed after 4pm, over the weekend, and/or on bank holidays, will ship out the following business day.
Once your order is shipped, we estimate you will receive your order within 3-5 business days of its ship date if you are located within the continental U.S. If you are located in Hawaii or Alaska, it will take about 2-3 weeks. If you are located outside of the U.S., it will take about 2-4 weeks. Shipping times may vary depending on verification(s) of your order.
Please Note: We cannot guarantee cancellations or alterations to any orders once they are placed.
Rest Assured: We are processing your order as quickly as possible. Once your order has left our warehouse, we have no control over the overall delivery experience. While our delivery providers make every effort to deliver parcels within our delivery timeframe, we cannot guarantee delivery times and we are not liable for late deliveries or any loss, damage, or additional cost incurred.
An order may be canceled if the billing and shipping address do not match or if flagged by the fraud detection team.
Free Shipping
We currently offer free standard shipping on all domestic orders over $150 with the exception of Alaska and Hawaii.
Standard Delivery
Following credit card authorization and verification, you can expect to receive your order within approximately 3-5 business days. This timeframe does not include weekends or holidays. RTA is not responsible for packages that are stolen or lost in transit, so please ensure your order is delivered to a secure location.
Please Note: Our shipping warehouse is located in Los Angeles. If your shipping address is within California, you will typically receive your package within 1-3 business days.
Questions?
Please contact shop@rtabrand.com if you have any additional questions regarding shipping and returns. Allow up to 24-48 hours to hear a response.