Domestic Return and Exchange Instructions

Please visit returns.rtabrand.com to submit a return request.

To initiate a return, you will need:

• Your order number 
• Zip code
• Item(s) you are returning 
• Reason for return

Upon approval of your return request, you will receive an email with an RMA, along with a pre-paid label for FedEx or USPS and instructions to send the item(s) back to RTA.

Please Note: RTA is not responsible for return packages lost or stolen in transit. Prior to drop off or pick up from FedEx/USPS, please be sure to securely package your return and obtain a receipt with tracking information. If the package is lost or stolen in transit back to our headquarters, RTA will not issue a refund.  

This process can take up to 7 business days from the date your return tracking information shows delivered.

Exchanges will be processed when your return is received and assessed. We do not reserve any sizes or styles for exchanges. If an item requested for exchange has sold out before your return is processed, you will receive a refund. *Exchanges are only offered to domestic orders. *

Refunds will be processed after the item(s) are quality assessed by our warehouse staff. You will receive a notification once the return is received and when the refund has been processed. Depending on your payment method/financial institution, the refund will be processed within 7-14 business days after it has been issued.

International Return Instructions
We are currently not accepting international returns at the moment.

Shipping fees and Delivery services 

*We do not ship on the weekend or U.S. holidays.

We will be closed for the following Holidays and will ship your order the following business day:

• Labor Day
• Thanksgiving Day
• Black Friday
• Christmas Eve (Christmas Day observed)
• New Years Eve (New Years Day observed)
• Fourth of July 

Due to staffing shortages with delivery services, our overnight shipping option is currently unavailable. As a result, we are unable to provide overnight delivery at this time.

Shipping Restrictions: At this time, we do not offer delivery to PO boxes, APO/FPO or US Territories. 

Signature Service: All orders are does to direct signature upon delivery.

Please Note: RTA is not responsible for orders lost, stolen, or damaged once it leaves our facility. We recommend ensuring your package is delivered to a secure location. We strongly encourage you to apply Corso at checkout to your shipment, which covers any damage or loss after it leaves our facility.

If you are having trouble locating your package, please file a claim with Fedex.

Shipping Insurance

International Shipping Information
Where is my order?

 If your estimated delivery date has not passed, expect additional updates on your tracking page within the next week. Your estimated delivery date is in the upper left-hand corner of your Passport tracking page. If there are no updates by the estimated delivery date, you can reach out to Passport by emailing help@passportglobal.com

What does it mean if my order is delayed?
 We do everything possible to ensure that your package will arrive by the provided estimated delivery date; however, delays can still happen. In most cases, if your package is running behind but has recent activity on the tracking page, it is likely making its way to your delivery address, and you should expect to see updates in the coming days.

What do I do if my order is stuck in customs?
 During the international shipping process, your order must go through customs clearance. Sometimes, customs may hold your package for various reasons. We understand this can be inconvenient and wanted to provide more information on the next steps. If you see that your package is stuck in customs, please contact the Passport support team at help@passportglobal.com so they can provide assistance.

Can I update my delivery address?
We understand that sometimes your delivery address may need to be changed or updated. However, we are unable to alter or update any addresses once your package has been shipped. This policy is in place to ensure the security and efficiency of our delivery process. For minor address updates, we advise contacting your local carrier once your package clears customs to see if any adjustments can be made. Your local carrier information can be found on the tracking 
page.

How do I find my tracking page?
 After placing an order, you will likely want to track your package to see where it is during shipping. Once your order has been processed, you should receive a confirmation email with tracking details, including your Passport tracking ID. You can use this tracking ID to search for your tracking page by going to this link.

What does it mean if there is an attempted delivery scan on my tracking page?
our local carrier should have left a delivery note with details on how to receive your package. If you did not receive your delivery notice, we advise that you contact your local carrier for more information. Your local carrier information can be found on the tracking page

How long does it take to process orders?

Orders are likely to ship the same day if placed between Monday through Friday before 4pm PST. During sale periods, orders may be delayed. If there is any pending availability and/or credit verification, most orders are shipped within 3-5 business days of purchase from our Los Angeles warehouse. Any order placed after 4pm, over the weekend, and/or on bank holidays, will ship out the following business day.

Once your order is shipped, we estimate you will receive your order within 3-5 business days of its ship date if you are located within the continental U.S. If you are located in Hawaii or Alaska, it will take about 2-3 weeks. If you are located outside of the U.S., it will take about 2-4 weeks. Shipping times may vary depending on verification(s) of your order.

Please Note: We cannot guarantee cancellations or alterations to any orders once they are placed.

Rest Assured: We are processing your order as quickly as possible. Once your order has left our warehouse, we have no control over the overall delivery experience. While our delivery providers make every effort to deliver parcels within our delivery timeframe, we cannot guarantee delivery times and we are not liable for late deliveries or any loss, damage, or additional cost incurred.

An order may be canceled if the billing and shipping address do not match or if flagged by the fraud detection team.

Free Shipping

We currently offer free standard shipping on all domestic orders over $150 with the exception of Alaska and Hawaii.

Standard Delivery

Following credit card authorization and verification, you can expect to receive your order within approximately 3-5 business days. This timeframe does not include weekends or holidays. RTA is not responsible for packages that are stolen or lost in transit, so please ensure your order is delivered to a secure location.

Please Note: Our shipping warehouse is located in Los Angeles. If your shipping address is within California, you will typically receive your package within 1-3 business days.

Please contact shop@rtabrand.com if you have any additional questions regarding shipping and returns. Allow up to 24-48 hours to hear a response.